Delivery or order status
Track an open order, confirm a delivery window, or report a missed drop.
Retailer portalCustomer service
Help with an order.
Delivery running late, an item missing, or an invoice that needs a second look? Our customer service team knows the accounts and can solve most issues on the first call.
Quick help
Start with the right door.
Most questions have a fast path. Pick the one that fits and skip the phone tree.
Damaged or missing item
Report it within 48 hours and we will arrange a credit or replacement.
Email the teamInvoice or statement
Questions about a charge, a credit, or payment terms on your account.
Email accountingProduct or availability
Check whether an item is in stock, the case size, or the next available date.
Ask salesCustomer service hours.
Call during business hours for the fastest answer. After-hours messages are returned the next business day.
Sales & new accounts
(224) 422-2400
Monday–Friday, 8am–5pm CT
Email
sales@hrrfoods.com
We reply within one business day.
Hours
Monday–Friday, 8am–5pm CT
After-hours inquiries are answered next business day.Before you call
Answers to the common ones.
A few questions come up often enough that they deserve a permanent answer.
We provide next-day coverage to the continental U.S. through distribution centers and our logistics partners. Share your ZIP code in the contact form and we will confirm coverage for your store.
Orders placed before the cut-off for your route arrive the next business day. Your account manager will confirm the cut-off, delivery window, and any holiday adjustments for your location.
No. HRR Foods is a center-store distributor focused on ambient, shelf-stable specialty, gourmet, and natural products. We do not carry frozen, refrigerated, or alcoholic items.
Tell your account manager or our customer service team within 48 hours. We will arrange a credit or replacement and follow up on the cause so it does not happen again.
We are here
A real person picks up.
If something is wrong with an order, tell us. We will fix it and follow up on the cause.